Privacy Policy
Last updated: March 2026
Your privacy matters to us. This policy explains what data we collect, how we use it, and the choices you have. We will never sell your personal information to third parties.
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Overview
Oasis Sim Racing ("we," "us," or "our") operates the booking platform and kiosk system for race simulator sessions. This Privacy Policy applies to all information collected through our website, mobile application, kiosk terminals, and any related services.
By using our Service, you consent to the data practices described in this policy. If you have questions, please see the Contact section at the end of this document.
Information We Collect
We collect information to provide and improve our services. The categories of information we may collect include:
Information you provide directly
- Name, email address, and phone number when you create an account or make a booking.
- Payment information (processed securely by our payment provider; we do not store full card details).
- Communications you send us via email, contact forms, or in-app messaging.
- Signed waivers and release of liability agreements.
Information collected automatically
- Session data: dates, times, durations, simulator used, and location.
- Device information: browser type, operating system, and IP address.
- Usage data: pages visited, features used, and actions taken within the platform.
- Kiosk interaction data from on-premises terminals.
How We Use Your Information
We use the information we collect for the following purposes:
- Service delivery — processing bookings, managing memberships, and sending confirmations.
- Communications — sending booking reminders, receipts, and service updates.
- Safety & compliance — enforcing our Terms of Service and applicable laws.
- Analytics & improvement — understanding usage patterns to improve our platform.
- Marketing — sending promotional offers (only with your consent, which you may withdraw at any time).
Our Commitment
We will never sell, rent, or trade your personal information to third parties for their marketing purposes.
Data Retention
We retain your personal information for as long as necessary to provide the Service and fulfil the purposes described in this policy. Specifically:
- Account information is retained for the duration of your account plus 12 months after deletion.
- Booking and session records may be retained for up to 7 years for financial and legal compliance purposes.
- Signed waivers are retained for the period required by applicable law.
- Marketing preferences and consent records are retained until you withdraw consent or delete your account.
Security
We implement industry-standard technical and organizational measures to protect your information against unauthorized access, loss, or disclosure. These include encrypted data transmission (TLS), secure cloud storage, access controls, and regular security reviews.
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. Please notify us immediately if you suspect unauthorized access to your account.
Your Rights & Choices
Depending on your location, you may have rights regarding your personal information:
- Access — request a copy of the personal data we hold about you.
- Correction — request that inaccurate or incomplete data be corrected.
- Deletion — request deletion of your personal data, subject to legal retention requirements.
- Opt-out — unsubscribe from marketing communications at any time via the link in any email or through your account settings.
- Data portability — request your data in a machine-readable format where applicable.
To exercise any of these rights, contact us using the details in the Contact section below. We will respond within 30 days.
Children's Privacy
Our Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 without verifiable parental consent.
If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take prompt steps to delete that information.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on this page with an updated date and, where appropriate, by sending you an email notification.
We encourage you to review this policy periodically to stay informed about how we protect your information.